Privacy Policy

An Cuong Wood Joint Stock Company (hereinafter referred to as “An Cuong”) recognizes the critical importance of safeguarding the personal information of its customers and business partners (hereinafter collectively referred to as “Customers”). This policy affirms An Cuong’s commitment to the transparent protection of Customers’ personal data in strict compliance with the applicable laws and regulations of Viet Nam.

1. Purpose and scope of information collection

a. Purpose

Information is gathered to enhance service quality and cater to the diverse requirements of our user base. The scope of data collection is variable, ranging from fundamental information, such as language preference, to more intricate datasets. This variation is contingent upon the nature of user interaction with our services and the specific privacy configurations selected by the user.

Consultation and support: Clients are invited to contact us to confirm their specific requirements, upon which we provide professional guidance on appropriate products, services, and interior design solutions.
Service provision: Managing quotation inquiries, order processing, delivery coordination, and post-sales support services.
Customer care: Disseminating information regarding An Cuong’s promotional programs, new product launches, and events, as well as conducting surveys to enhance service quality.
Website management and upgrades: Using non-personal information such as cookies, IP addresses, and browser information, to analyze user behavior, support site administration, and optimize the overall user experience.
Fulfilling legal obligations: Compliance with legal obligations is ensured through the provision of relevant information upon request by competent state authorities.

b. Scope

Information you provide: Upon initiating contact via our website's form, designated hotline, or other official channels, you will be required to furnish specific personal identifiers. These requisite data points encompass your complete name, electronic mail address, telephone number, postal address, associated company name (where relevant), and a comprehensive description of your request.
Applications, browsers, and devices: Our data collection practices include the acquisition of information concerning the software applications, internet browsers, and end-user devices that facilitate connectivity to our web domain ancuong.com.
Your activity: In the course of service provision, we collect operational data generated by user activity. This dataset may include metrics such as search terminology, session frequency, page impressions, navigation paths via clicked links, and ancillary data concerning user connectivity and behavioral interactions on the ancuong.com platform.
Location Data Collection: Precise geographical information is gathered during your use of our services. This data is essential for enabling personalized functionalities, including the provision of localized search results, such as identifying retail establishments in proximity to your current location.

2. Scope of Information Utilization

An Cuong is committed to the responsible use of customer information in full accordance with the provisions outlined in this Privacy Policy. Specifically:

Data provided by the Customer shall be employed for no other purpose than those explicitly specified within the provisions of Section 1.
The dissemination of introductory correspondence, letters of gratitude, technical documentation, announcements regarding novel solutions, event notifications, and updates on An Cuong's corporate activities is conducted contingent upon securing explicit customer consent.
Personal data provided by customers will be processed solely for the intended purposes communicated to them. Further processing for unrelated purposes will only be conducted subject to securing the data subject's consent or where such processing is necessary for compliance with a legal obligation.

3. Data Retention Period

In accordance with data retention policies, customer personal data is stored and secured within An Cuong's server system. This data is maintained until the objective for its acquisition is achieved or until the customer exercises their right to request deletion. Under all other scenarios, the confidentiality of customer information is rigorously preserved.

4. Data Acquisition and Administration Division

An Cuong Wood Joint Stock Company is the entity responsible for the lawful processing and custodianship of all personally identifiable information obtained from its clientele.

Company Name: An Cuong Wood Joint Stock Company
Tax Code: 3700748131
Head Office Address: 702/1k Su Van Hanh Street, Hoa Hung Ward, Ho Chi Minh City
Hotline: 1900 6944
Email: [email protected]

5. User data access and editing mechanisms

The procedure for customers to exercise their rights to access, rectify, update, or remove their personal data is initiated by a formal submission to An Cuong through the official channels provided in Section 4.

All such submissions will be promptly authenticated by the assigned department, which will subsequently furnish a response.

6. A commitment to customer personal information protection

An Cuong's commitment to the protection of customer personal information is governed by both its internal policy and applicable legal regulations. The requisite consent of the customer is a precondition for any data collection or usage activity, with exemptions applied only as stipulated by law. The corporation ensures that all customer feedback is subject to verification by the responsible unit, which subsequently provides a response at the earliest opportunity.
We are unequivocally committed to refraining from the utilization, transfer, provision, or disclosure of any customer's personal information to third parties without explicit consent, except where stipulated within this policy or mandated by law.
Clients bear the responsibility of ensuring the accuracy of their submitted personal data and assume legal liability for its validity. In instances where the initially provided information is inaccurate, An Cuong shall not be held accountable for addressing any subsequent claims pertaining to client entitlements.

7. Receive and resolve complaints

The function of receiving and adjudicating complaints regarding the improper or unauthorized processing of your personal data falls within our jurisdiction.

Customer concerns and complaints related to data security are to be formally submitted through the designated hotline at 1900 6944 or via the official email address, [email protected].
The procedure for handling complaints entails their acknowledgment, verification, and clarification by An Cuong's Customer Service Department. A formal response pertaining to the resolution will be issued to the customer within 07 business days from the initial date of receipt.

An Cuong rigorously observes and complies with all statutory provisions governing consumer protection and the security of personal data.

Respectfully,

AN CUONG WOOD WORKING JOINT STOCK COMPANY